Your Rights

In certain circumstances, you have a number of rights in relation to your personal information under current Data Protection legislation. These are described in the sections below.

We will respond to your request (including providing information on whether the rights apply in the particular circumstances) within the applicable statutory time period.  This is currently one calendar month for subject access requests for your own personal data.

If we are not sure of your identity, we may require you to provide further information in order for us to confirm who you are. If we are unable to comply with your request, we will always explain why.

Your rights are as follows:

Right of access to personal data – You have a right to request a copy of the personal data we hold about you.

Right to rectification – If you believe the personal data we hold about you is incorrect, you can contact us to request for any incomplete or inaccurate data that we hold about you to be corrected. However, we may need to verify the accuracy of the new information you provide to us.

Right to erasure – You have the right to request the deletion or removal of personal data we hold about you where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to us holding your information, where we may have processed your information unlawfully or where we are required to erase your personal data to comply with law. Although we will consider every request for erasure on its merits, we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at that time of your request.

Right to object to processing – You have a right to object to the processing of your personal data where we are using it for the purpose of our legitimate interests. If we agree that your objection is justified we will stop using your information for those purposes. Alternatively, we will explain why we still need to use your information.

Right to restrict processing of your personal data – You have a right to request us to suspend the processing of your personal data in the following situations:

  • for the period it takes us to rectify any inaccurate data about you;
  • where our use of the data is unlawful but you do not want us to erase it;
  • where you want to prevent us from deleting your data at the end of the retention period in the event that you need it to establish, exercise or defend a legal claim;
  • where you have objected to our use of your data, but we need to verify whether we (or a third party) have overriding legitimate grounds to use it.

Right to request the transfer of your personal data to you or to a third party – You have the right to ask us to transfer certain information we hold about you to a third party you have chosen, or directly to you. Where your request is valid, we will provide you with your personal data in a structured, commonly used, machine-readable format.

How we protect your information

We have in place appropriate technical and physical security measures to prevent your personal data from being lost, misused, and used or disclosed in an unauthorised manner. This includes using encryption and authentication tools to keep your data safe and secure.

Where we transfer information to third parties (as explained in the section below), we require that they also put in place appropriate security requirements to keep your personal information safe.

We have also put in place procedures to deal with any suspected personal data breach and will notify you and any relevant regulator of a breach where we are legally required to do so.

Sharing your information with third parties

We do not collect personal information about site users. When you voluntarily submit identifiable data on this website (this includes submission of feedback forms, subscriptions or questionnaires), the information submitted is used solely to respond to your queries and for its intended purpose. We do not share web user information with third parties.

How is your personal data collected?  User Tracking

  • We monitor user activity to enhance content provided on the site. Google Analytics (external website) is a free service provided Google (external website) that generates detailed statistics about the visitors to a website.
  • Information collected includes referring / exit web pages, click patterns, most / least viewed web pages, session duration, number of visitors, browser type, operating system, etc. Information is collected by using cookies.

Google Analytics

  • This website uses Google Analytics (external website), a web analytics service provided by Google Inc. (‘Google’). Google Analytics uses ‘cookies’ and JavaScript code to help analyse user activity on websites. The information generated about your use of the website (including your IP address) will be transmitted to and stored on Google servers in the United States.
  • Google will use this information to produce user activity reports for this website. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.
  • Google will not associate your IP address with any other data previously held. You may refuse the use of cookies by selecting the appropriate settings on your browser. Please note that if cookies are disabled, you may not be able to use the full functionality of this website.
  • Read Google’s Full Privacy Policy (external website) and Terms of Service (external website) for detailed information.

Change of Purpose

We will only use your personal data for the purposes for which it was collected, unless we reasonably consider that we need to use it for another reason, and that reason is compatible with the original purpose.

If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis which allows us to do so. However, we may process your personal data without your knowledge or consent where this is required or permitted by law.

How long do we keep your details for?

We will only retain your personal information for as long as is necessary for the purpose for which it was collected, including for the purposes of complying with any legal, regulatory, accounting or reporting requirements.

Personal information processed in connection with our legitimate business processes will be retained in accordance with our Retention policy unless we agree otherwise with you, in writing.